Corporate Services Officer at Eye Foundation Hospital

Job Overview

Location
Lagos, Lagos
Job Type
Full Time
Date Posted
4 days ago

Additional Details

Job ID
140802
Job Views
27

Job Description






Job Summary




  • This role will support and implement activities to generate and improve revenue growth, profitability and impact for the organization with a focus on Health Maintenance Organizations (HMOs) and Corporate Organizations.

  • This role is critical to building strong relationships, visibility, and brand awareness of the organization among corporate organizations, health maintenance organizations as well as other stakeholders.



Responsibilities




  • Support the creation and effective management of new and existing clients (HMOs and Corporate organizations) partnerships and improve the company’s business network for improving sales opportunities.

  • Ensure proper engagement with clients to promptly attend to their needs in the interest of the company both on the front end and back office.

  • Ensure customer satisfaction through proper engagement with clients and proactiveness in attending to their needs both on the front end and back office.

  • Deepen and grow existing client relationships by working alongside other team members to inform and educate internal and external stakeholders (clients) on the value of the company.

  • Manage Requests for Information (RFIs) and Partnership Requests and Proposals under guidance of the head of the department.

  • Ensure adequate and up-to-date information on clients is available to all units in order to guarantee seamless service to clients.

  • Ensure compliance with standard processes for onboarding clients, securing approvals for treatment, and submission of invoices/bills to ensure prompt recovery of payments

  • Maintain effective timely and consistent communication between the company and its key clients while ensuring alignment of expectations and client retention.

  • Conduct informed visits to prospective customers to present the company’s value proposition as it relates to their company and needs.

  • Call on existing clients and prospects (i.e., emails, phone calls, and in-person visits) to uphold relationships and qualify prospects for fit with our product offerings and to schedule appointments.

  • Conduct regular research on potential customers (e.g. financial status, reputation, markets, etc.) to ensure appropriate targeting of viable prospects and the creation of a client database.

  • Work cross-functionally to implement the organization’s corporate and communication plans.

  • Represent the company during events such as conferences, seminars, exhibitions and client events etc to advance the cause and business of the organization.



Qualifications




  • Bachelor's Degree in Marketing or any related field preferably in the Social Sciences.

  • A postgraduate degree will be an added advantage

  • 2-3 years’ experience with at least 1 year experience in business relationship management, marketing, communications, sales and/or customer service required.



Competencies:




  • Proficiency in English and at least 1 other local language (Yoruba, Igbo, Hausa)

  • Excellent organization skills

  • Meeting Sales Goals

  • Negotiation

  • Sales Planning

  • Build Relationships

  • Market Knowledge

  • Analytical and critical thinking skills

  • Customer Service and Communication Skills

  • Experience of social media management

  • Excellent writing skills.



Core Values:




  • Accountability

  • Resourcefulness

  • Ethics

  • Flexibility

  • Respectful Engagement

  • Empathy.



Computer Savvy Skills:




  • Proficient use of Microsoft Office (Word, Excel, and PowerPoint).



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