• Application Deadline:
• Position: Customer Service Officer



• Job Type Contract



• Qualification BA/BSc/HND



• Experience 2 years



• Location Lagos




• Job Field Customer Care 
  
  

Job Summary 

• The Company is seeking to hire a Customer Service Officer to manage customer queries and complaints.


• The ideal candidate will be responsible for processing orders, modifications, and escalating complaints across a number of communication channels.


• To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Key Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.


• Responding promptly to customer inquiries.


• Attend to inbound and outbound mails.


• Communicating with customers through various channels.


• Acknowledging and resolving customer complaints.


• Knowing our products inside and out so that you can answer questions.


• Processing orders, forms, applications, and requests.


• Keeping records of customer interactions, transactions, comments, and complaints.


• Communicating and coordinating with colleagues as necessary.


• Providing feedback on the efficiency of the customer service process.


• Ensure customer satisfaction and provide professional customer support.


• Create agency code and other assigned tasks.

Key Requirements

• Good First Degree in any relevant field.


• Minimum of 2 years’ Cognate experience as a Customer Service Representative or in similar role in the financial industry.


• Proficiency in the use of Microsoft Office.


• Customer orientation and ability to adapt/respond to different types of characters


• Ability to prioritize and manage time effectively.


• Excellent written and verbal communication skills


• Excellent teamwork skills.


• Ability to work with minimal supervision and pay attention to details.