Job Description
Job Description (Key Responsibilities)
- Receive and record guest orders for food, beverages, and other services
- Communicate orders accurately to the kitchen and service staff
- Ensure prompt delivery of orders to guest rooms in accordance with hotel standards
- Handle guest inquiries and special requests courteously and professionally
- Maintain accurate records of orders, billing, and guest preferences
- Report any issues with orders, service delays, or guest complaints promptly
- Maintain cleanliness and organization of order-taking equipment and records
- Follow hotel policies, procedures, and hygiene standards.