• Application Deadline:
• Position: E-Commerce Team Lead



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 4 - 6 years



• Location Lagos




• City Ifako - Ijaiye




• Job Field Sales / Marketing / Retail / Business Development 
  
  

Job Summary

• We are seeking an experienced and results-driven E-Commerce Team Lead to oversee and grow our e-commerce logistics operations.


• The successful candidate will manage key online merchants, coordinate order fulfillment, drive service efficiency, and lead a team responsible for end-to-end e-commerce delivery operations.

Key Responsibilities

• Lead and supervise the e-commerce operations team to ensure timely order processing and delivery.


• Manage relationships with e-commerce merchants and key accounts.


• Coordinate order pickup, sorting, last-mile delivery, and returns management.


• Monitor daily shipment volumes, SLAs, and performance metrics.


• Resolve escalations relating to delayed deliveries, failed shipments, and customer complaints.


• Collaborate with Sales, Operations, Billing, and Technology teams to improve service efficiency.


• Prepare operational reports and performance dashboards.


• Train and mentor team members on processes and service standards.

Key Performance Indicators (KPIs)

• Order fulfillment turnaround time.


• Delivery success rate.


• SLA compliance.


• Customer Satisfaction score (CSAT).


• Return and failed delivery rate.


• Revenue growth from e-commerce accounts.


• Team productivity and efficiency.

Requirements

• Bachelor’s Degree in Business, Logistics, Supply Chain, or a related field.


• 4 - 6 years’ experience in e-commerce or logistics operations, with at least 2 years in a leadership role.


• Strong understanding of last-mile logistics and e-commerce fulfillment processes.


• Excellent leadership, communication, and problem-solving skills.


• Proficiency in MS Excel and logistics management systems.