• Application Deadline: Wed, 28 Jan 2026 00:00:00 GMT
• Position: Telephone Room Officer



• Job Type Full Time



• Qualification Others



• Experience



• Location Abuja




• Job Field Customer Care 
  
  

Job Description / Responsibilities

• Call Handling: Answer, screen, and direct internal and external calls to guest rooms, staff, or departments.


• Guest Services: Take and deliver messages, process wake-up calls, provide hotel information, and coordinate guest requests (e.g., room service, maintenance).


• Emergency Response: Handle emergency calls (fire, medical, security) according to hotel protocols and dispatch appropriate personnel.


• Information Provision: Offer details on hotel facilities, services, and local attractions.


• Message Management: Log and manage guest messages, activate/deactivate message lights.


• System Operation: Utilize hotel telephone systems (PBX) and front office software efficiently.


• Departmental Liaison: Coordinate with housekeeping, maintenance, and other departments for guest requests.


• Security & Safety: Adhere to hotel security, fire, and health & safety regulations.