• Application Deadline:
• Position: Senior Account Management Officer



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience



• Location Lagos




• Job Field Sales / Marketing / Retail / Business Development 
  
  

Job Summary

• Senior Account Management Officerresponsibilities include overseeing and developing long-term relationships with a portfolio of clients.


• He/She liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs. Manage and develop client accounts to initiate and maintain favorable relationship with clients.

​Typical Job Duities and Responsibilities

• Be the primary point of contact and build long-term relationships with customers.


• Ensure the timely and successful delivery of solutions according to customer needs and objectives.


• Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.


• Liaise between the customer and internal teams.


• Build and maintain strong, long-lasting client relationships.


• Cross selling and Upselling to increasing revenues


• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders


• Develop new business with existing clients and/or identify areas of improvement.


• Assist with challenging client requests or issue escalations as needed.


• Daily Proactive Routine Calls for Customer Survey.


• Retention and Win-back

Requirements

• BA/BS degree in Business Administration, Sales or relevant field


• Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role


• Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)


• Experience delivering client-focused solutions to customer needs


• Excellent listening, negotiation and presentation abilities


• Ability to prioritize and multitask


• High level of accuracy and attention to detail


• Ability to have difficult conversations


• Strong verbal and written communication skill