• Application Deadline:
• Position: Customer Project Manager


• Job Type Full Time


• Qualification BA/BSc/HND , MBA/MSc/MA


• Experience 7 years


• Location Lagos


• Job Field Project Management 
  

About this opportunity

We are looking for a Customer Project Manager (CPM) who will lead assigned customer projects in the Digital Services (DS) OSS Core & Cloud domain securing that project goals are met; customer’s expectations are fulfilled and that the customer relation is handled in the best possible way within the scope of the contract.

What you will do

• Establish the project plan baseline: define project scope, secure the necessary resources, and plans and supervise all activities


• Drive project execution: track project activities, supervise and handle changes, conflicts, and critical issues


• Handle customer and partner engagement: manage customer relationship building confidence and trust, ensure project progress arranging meetings and customer events


• Handle project finance: ensure financial system monitoring


• Develop the business: participate to contract preparation and to pre-sales meeting


• Develop the CPM subject area; simplify processes, methods and tools with creative ideas


• Mentor the project team and support their professional growth


• Secure delivery compliance to both contractual and business case requirements


• Actively seek to improve top and bottom lines, managing project finances and by identifying and driving add-on-sales opportunities


• Drive improvement activities related to risk assessments and risk management


• Work closely with the account team during presales, responsible for contract execution strategy, cost estimations, time & resource planning

You will bring

• Education: Bachelor or Master of Science in Engineering, Computer Science or equivalent


• Min years of experience: More than 7 years in ICT sector project management


• Demonstrable experience of several years in project manager role; or equivalent leadership role


• Domain experience: OCC (OSS, Telecom Core & Cloud) and knowledge of BSS (Business Support Systems)


• Product Knowledge: Cloud Communication (IMS, Mobile Switching, Cloud Signaling), Cloud Core (UDM, CS & PS Core), Cloud Infrastructure (NFVi), Automated Network Operations (Orchestration, Analytics and Assurance, OSS Network Management).


• Certification: PMI© project manager certification (PMP) or equivalent


• Proven problem-solving skills and good in written & spoken communication


• Customer focused and desire understand business and customer needs


• Professional attitude with solid ability to prioritize, manage time and deliver results


• Good team player with high interpersonal skills


• Financial Acumen & Analytical Skills


• Customer and Market Insight!


• Proficiency in English Communication!


• Project management skills acquired through training, project management experience or other experience of using project management methods.


• Experiences related to project management methodologies, techniques and tools.


• Professional competence related to the project type and the nature of the project outcome.


• Experience of working within the Telecom/IS/IT industry.


• Experience working with multi-national global decentralized organizations with the ability to establish good working climate in a virtual environment using phone, mail, and collaboration tools as communication vehicles.


• Experience/knowledge in Ericsson Business Process (EBP) IT Process, ITIL, eTOM.