• Application Deadline:
• Position: Room Service Staff (Waiter & Waitress)



• Job Type Full Time



• Qualification Secondary School (SSCE)



• Experience 3 years



• Location Rivers




• City Port Harcourt




• Job Field Hospitality / Hotel / Restaurant 
  
  

Job Summary

• The room service staff is responsible for delivering exceptional in-room dining experiences to our hotel guests, taking orders, serving meals, and ensuring guest satisfaction with food and beverage services.


• This role requires attention to detail, excellent customer service skills, and ability to work efficiently in a fast-paced environment while maintaining high standards of hospitality.

Main Duties

• Take accurate food and beverage orders from guests via telephone or in-person.


• Deliver orders promptly and professionally to guest rooms and suites.


• Set up in-room dining presentations with appropriate tableware and accessories.


• Explain menu items, specials, and make recommendations to guests.


• Handle special dietary requirements and food allergies with care and attention.


• Maintain cleanliness and organization of room service equipment and trolleys.


• Collect used dishes, glassware, and utensils from guest rooms.


• Process payment transactions and maintain accurate order records.


• Coordinate with kitchen staff to ensure timely preparation and delivery.


• Handle guest complaints and special requests professionally.


• Maintain knowledge of hotel facilities, services, and local attractions.


• Ensure compliance with food safety and hygiene standards.


• Stock and maintain room service stations and equipment.


• Assist with banquet and event service when required.

Requirements

• Senior Secondary School Certificate (SSCE) minimum


• Minimum of 3 years experience in food and beverage service or hospitality


• Excellent customer service and communication skills


• Physical fitness and ability to carry trays and equipment


• Knowledge of food safety and hygiene practices


• Professional appearance and grooming standards


• Ability to work flexible hours including early mornings, evenings, and weekends


• Basic knowledge of food and beverage preparation and presentation


• Multilingual abilities preferred


• Teamwork and collaboration skills