Job Description
Location: Agungi, Lagos
Employment Type: Full-time
Job Summary
- The visa officer is responsible for processing and reviewing visa applications, verifying documentation, conducting applicant assessments, and ensuring compliance with immigration laws and organizational policies.
- The role requires accuracy, strong communication skills, and the ability to provide excellent customer service to applicants throughout the visa process
Key Responsibilities
- Application Processing
- Receive, review, and verify visa applications for completeness and accuracy.
- Check applicant documentation such as passports, financial records, employment letters, and travel itineraries.
- Ensure all applications meet the eligibility requirements for the requested visa category.
- Ensure adherence to all immigration laws, rules, and internal procedures.
- Maintain accurate records and update databases with application details and decisions.
- Prepare reports on visa processing statistics and issues when needed.
- Provide clear guidance to applicants regarding visa requirements, procedures, timelines, and documentation.
- Respond to queries through email, phone, or in-person appointments.
- Handle applicant concerns professionally and promptly.
Required Qualifications
- BSc / HND qualification
- Prior experience in visa processing, immigration services, or customer service is an advantage.
- Strong attention to detail and analytical ability.
- Excellent communication and interpersonal skills.
- Ability to handle confidential information with professionalism.
- Proficiency in computer applications and data entry.
Preferred Skills:
- Multilingual skills
- Knowledge of immigration and visa regulations
- Strong problem-solving abilities
- Ability to work under pressure and manage multiple tasks.
Salary
N180,000 - N200,000 monthly.