Job Description
Summary
- The Experiential Sales Associate delivers a premium in-store customer experience by conducting product demonstrations, generating and following up leads, converting walk-ins into sales, and maintaining luxury showroom standards. The role requires strong product knowledge, excellent communication skills, and a service-first mindset in a high-end audio/visual retail environment.
Key Responsibilities
- Drive foot traffic through in-store and external lead generation and follow-ups
- Deliver professional customer engagement and premium showroom experience
- Conduct high-quality AV product demonstrations and recommend suitable solutions
- Convert leads and walk-ins into sales via in-store, phone, and social media channels
- Meet monthly and quarterly sales targets while maintaining strong product knowledge
- Maintain high showroom presentation, cleanliness, and functionality
- Set up products, demo stations, and smart systems daily before store opening
- Ensure demo rooms, seating areas, and displays remain tidy and operational
- Build long-term relationships with customers, designers, architects, and contractors
- Manage inquiries, feedback, and escalations professionally
- Document customer interactions and follow up post-purchase to ensure satisfaction and referrals
- Support stock receiving, labeling, arrangement, and inventory reporting
- Assist with daily opening/closing procedures and payment processing
- Prepare daily and weekly sales, pipeline, and lead reports
- Work closely with sales, operations, and experiential marketing teams
- Support showroom events, activations, demos, and sales conversions
- Participate in meetings, trainings, and performance reviews
Required Skills & Qualifications
- Minimum BSc in Business, Marketing, Communications, or related field
- 2–3 years’ experience in retail, luxury, electronics, or related sales roles
- Strong communication, interpersonal, and product demonstration skills
- Proficiency in social media sales, CRM tools, and digital platforms
- Professional grooming, attention to detail, and customer-centric mindset
- Punctual, reliable, and able to thrive in a fast-paced environment