• Application Deadline:
• Position: Ticketing & Reservations Supervisor



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 5 years



• Location Lagos




• City Ikoyi




• Job Field Travels & Tours 
  
  

We are seeking a highly skilled Ticketing & Reservations Supervisor to join a reputable travel agency at Dolphin Estate, Ikoyi Lagos. The ideal candidate will have extensive experience in airline ticketing, BSP payments, reservations, and travel packages, with strong supervisory skills to manage a team effectively.

Key Responsibilities:

• Supervise ticketing and reservation operations, ensuring accuracy and efficiency


• Handle BSP payments and reconciliation


• Issue, reissue, refund, and revalidate airline tickets efficiently


• Manage and coordinate travel packages and related bookings


• Ensure compliance with airline and regulatory procedures


• Maintain accurate records of bookings, refunds, and ticketing transactions


• Provide guidance and training to junior staff in ticketing operations


• Monitor and report team performance and operational KPIs


• Ensure excellent customer service and quick resolution of client inquiries

Required Knowledge, Skills & Tools:

• Proficiency in Amadeus, Galileo, and other GDS systems


• Strong knowledge of airline ticketing procedures, fare rules, and BSP regulations


• Excellent supervisory, communication, and organizational skills


• Ability to manage high-volume bookings and operational challenges


• Must reside within close proximity to Dolphin Estate, Ikoyi Lagos

Requirements:

• Minimum 5 years’ experience in airline ticketing and reservations


• At least 2 years in a supervisory role


• Proven ability to handle BSP payments and travel operations efficiently


• Strong attention to detail and problem-solving skills