• Application Deadline: Thu, 15 Jan 2026 00:00:00 GMT
• Position: Call Center Agent (Voice / Bilingual)



• Job Type Remote



• Qualification BA/BSc/HND



• Experience 3 years



• Location




• Job Field Customer Care 
  
  

Job Summary

• We are hiring Remote Call Center Agents to handle inbound and outbound voice interactions with customers.


• This role is for people who communicate clearly, and can stay calm under pressure.


• Being bilingual, is a strong advantage. You’ll be supporting customers across different regions, often acting as the human face of the company.

Responsibilities

• Handle inbound and outbound customer calls professionally and confidently.


• Provide accurate information, support, and issue resolution over the phone.


• Communicate clearly in English and a second language, as required.


• Listen actively, understand customer concerns, and respond with empathy.


• Document call details accurately in the system after each interaction.


• Follow call scripts, compliance guidelines, and quality standards.


• Meet performance targets including call handling time, quality, and customer satisfaction.

Requirements

• Bachelor’s Degree in Communications, marketing, business administration or a relating field.


• 3 years previous experience in a call center, customer service, sales, or support role.


• Fluency in English and at least one additional foreign language ( Very Important).


• Clear speaking voice, good diction, and strong listening skills.


• Ability to remain professional and composed in high call volume environments.


• Basic computer skills and ability to navigate multiple systems during calls.


• Experience in remote call center or virtual support roles.


• Strong problem solving and conflict resolution skills.


• Familiarity with CRM or call management systems.


• Sales, retention, or customer success experience.


• Stable internet connection and a quiet, distraction free workspace.


• Headset with noise cancellation and a reliable computer.


• Ability to work scheduled shifts, including weekends or evenings if required.


• Self discipline and reliability in a remote environment.

Salary

N500,000 / month (Non-negotiable).