• Application Deadline:
• Position: Area Manager



• Job Type Full Time



• Qualification BA/BSc/HND , MBA/MSc/MA



• Experience 5 - 6 years



• Location Lagos




• Job Field Sales / Marketing / Retail / Business Development 
  
  

Job Purpose

• To manage and assume responsible for overall store success, ensuring these stores perform against set measurement standards, and that the team of people involved are properly managed, motivated, developed and empowered to perform their duties.

Core Responsibilities and Key Result Areas

Operations Leadership

• Responsible for driving store sales in the assigned area


• Undertake sound financial management to ensure stores are profitable and stay within budget


• Ensure compliance with company’s policies and operational guidelines in daily sales activities


• Deal with problems that may arise in the store by providing creative and practical solutions


• Prepare daily report to management detailing sales performance, stock movement, PNL on progress and issues.


• Aid the management in decisions for expansion or acquisition


• Ensure compliance to standards of procedures and food safety


• Manage cost and follow up to resolve maintenance issues

Performance Management

• Identify training gaps and coordinate staff training (in conjunction with the Training and Development Manager)


• Resolve staff and customer issues


• Ensure the environment is a conducive and happy one for both staff and customers


• Evaluate restaurant/area performance on sales metrics as well as provide clear communication on daily expectations and targets


• Evaluate Individual Development plan with Area Managers


• Provide coaching and support to all restaurant staff to deliver on the set KPIs for store/area

People Management

• Identify training gaps and coordinate staff training on operational processes to improve capability


• Resolve staff  and customer issues


• Ensure the environment is a conducive and happy one for customers


• Ensure quality assurance of work performed by staff


• Perform other duties as assigned by the Regional Operations Manager


• Ensure employee satisfaction at work through implementation and execution of all HR policies within the area

Key Performance Indicators

• Achievement of store sales in assigned areas


• Quality of Customer Service provided to customers


• Timely response in mitigating issues


• Timely delivery of sales performance

Knowledge Requirements

• Knowledge of Financial Management


• Knowledge of Performance management


• Knowledge of applicable legislations, as well as policies and procedures in the food industry


• Demonstrates knowledge in Health and Food Safety


• Broad understanding of the core operations of Fast Moving Goods 


• Knowledge of People Management


• Leadership and Managerial abilities


• Very Good Communication Skills


• Strong Problem-Solving Skills


• Action Planning, and Prioritization Skills


• Knowledge of Safety, Quality, and Cost Objectives

Job Specifications

• A good first degree in Food and Hospitality,  business administration or related areas


• Possession of a Master’s degree in Business Administration or related degree is an added advantage


• Membership of the Hospitality Professional Certification – HORECAB, or any other relevant hospitality certification


• Minimum of 5-6 years’ experience in a similar role, especially in the QSR/FMCG sector

Decision Expectations

• Acts on defined procedures and decisions


• Enforces agreed decisions


• Resolves staff/customer issues


• Drives sales performance in stores


• Plans own work schedule and work schedule of subordinates


• Assigns work to subordinates


• Monitor subordinates’ work performance


• Appraises/evaluates subordinates’ performance