Job Description
Position Summary
- As Gamma Mobility’s QA & Compliance Associate, you'll be supporting the execution of quality assurance, compliance reviews, audits, and investigations across Gamma cities. The role focuses on operational checks, documentation review, field audits, and follow-up of corrective actions.
Key Responsibilities
Operational Quality Assurance
- Conduct QA reviews on verification, evaluation, recovery, and collection processes.
- Review onboarding and transaction files for SOP compliance and completeness.
- Validate system records using supporting evidence (GPS, photos, call logs).
Audit Execution & Field Support
- Participate in physical city audits and inspection visits.
- Conduct inventory, asset yard, and recovery compliance inspections.
- Support fraud investigations through evidence gathering and analysis.
Monitoring & Analysis
- Monitor dashboards for SLA breaches, anomalies, and risk indicators.
- Flag irregularities, trends, and high-risk issues to the Manager.
- Maintain audit working papers and evidence repositories.
Documentation & Follow-Up
- Maintain QA checklists, templates, and audit tools.
- Track corrective actions from audits and verify closure.
- Update SOP deviation logs and issue registers.
Key Deliverables
- QA Review Reports
- Compliance Report
- Corrective Action Trackers
Requirements
- 1-3 years experience in audit, compliance, QA, operations review, or risk roles.
- Bachelor’s degree in Accounting, Finance, Business Administration, Economics, or a related field.
- Strong analytical and documentation skills.
- Good understanding of SOPs and operational controls
- Ability to work with data and audit evidence
- Willingness to travel for audits
- Strong attention to detail
- High integrity and objectivity
- Ability to work independently and meet deadlines