• Application Deadline:
• Position: Reservations Coordinator - Transport Division



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 2 - 3 years



• Location Lagos




• Job Field Customer Care 
  
  

Responsibilities

Reservations & Dispatch Coordination

• Manage and confirm client reservations, ride schedules, and service requests.


• Coordinate vehicle and driver assignments in collaboration with dispatch teams.


• Communicate trip details, changes, and updates clearly to drivers and relevant internal teams.


• Monitor daily schedules to ensure timely service delivery and optimal resource utilization.


• Handle rescheduling, cancellations, and last-minute adjustments efficiently.

Client Communication & Support

• Serve as a key point of contact for clients regarding reservations and service updates.


• Provide prompt responses to booking inquiries, confirmations, and changes.


• Proactively address service disruptions (e.g. delays, vehicle changes) and communicate resolutions clearly.


• Maintain accurate booking records and service logs.

Service Quality & Reporting

• Track completed trips and flag service issues for follow-up.


• Ensure adherence to service standards and operational procedures.


• Assist with preparing daily and weekly booking and performance reports.

Operational Support & Process Improvement

• Support the implementation of standard operating procedures for reservations and dispatch.


• Identify recurring operational issues and recommend process improvements.


• Assist with onboarding new drivers or routes by ensuring booking and schedule readiness.


• Maintain clear documentation to support efficient handovers and continuity.

Requirements

• Bachelor’s degree in Business Administration, Logistics, or a related field.


• 2–3 years of experience in reservations, dispatch, logistics coordination, or customer support roles.


• Strong organizational and multitasking skills.


• Ability to communicate clearly with drivers, clients, and internal teams.


• Calm under pressure with strong problem-solving skills.


• Proficiency in Microsoft Office tools, especially Excel.


• Detail-oriented, dependable, and service-focused.