• Application Deadline: Sun, 18 Jan 2026 00:00:00 GMT
• Position: CX / Onboarding Specialist



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 1 - 3 years



• Location Lagos




• Job Field Customer Care 
  
  

Job Summary

• As the CX / Onboarding Specialist, you will support new users through account setup, KYC completion, wallet funding, and first successful transactions.


• You will help eliminate onboarding friction and provide daily insights to the Growth Lead to improve user experience.

Responsibilities

• Guide users through onboarding, KYC, account setup, and first transaction


• Run WhatsApp onboarding flows, follow-ups, and user check-ins


• Support field onboarding during activations and community events


• Identify friction points and provide immediate feedback for fixes


• Track onboarding metrics and maintain documentation of resolutions

Requirements

• 1 – 3 years experience in customer experience, onboarding, or user support


• Strong communication and step-by-step guidance ability


• Experience with fintech products and Nigerian user behavior is a plus


• Ability to manage multiple users simultaneously with urgency


• Strong reporting skills and ownership mindset.