• Application Deadline:
• Position: CFM Assistant



• Job Type Contract



• Qualification BA/BSc/HND



• Experience 2 - 3 years



• Location Adamawa




• Job Field Project Management 
  
  

Key Responsibilities:

• Support the establishment and operation of accessible and confidential CFM channels at community level.


• Receive, document, and register complaints and feedback in line with organizational SOPs.


• Refer complaints to relevant units and service providers for timely response and resolution.


• Conduct follow-ups to ensure complaints and feedback are addressed appropriately.


• Ensure confidentiality, data protection, and survivor-centered approaches at all times.


• Track, analyze, and report trends in complaints and feedback to inform program improvements.


• Sensitize community members on available feedback and complaint channels.


• Support accountability to affected populations and promote trust between the organization and communities.


• Prepare regular CFM reports and updates for supervisors.


• Perform other related duties as assigned by the supervisor.

Qualification/Professional Competencies:

• Bachelor’s degree in Social Sciences, Communication, Community Development, or related field.


• At least 2–3 years of experience in accountability, community engagement, or data management, preferably with an NGO or humanitarian agency.


• Strong interpersonal and communication skills with the ability to engage diverse community members.


• Experience handling sensitive information with discretion.


• Good computer skills (Microsoft Word, Excel, and data entry tools).


• Experience handling complaints, feedback, or community engagement is an added advantage.


• Fluency in English and the ability to speak and understand local language(s).

Required Skills & Competencies

• Strong interpersonal and communication skills.


• High level of integrity, confidentiality, and professionalism.


• Basic documentation and reporting skills.


• Ability to work closely with communities and diverse stakeholders.


• Willingness to work in field and community-based settings.


• Commitment to safeguarding, PSEA, and accountability principles.


• Zero tolerance for exploitation, abuse, harassment, or discrimination.