Job Description
About The Job
- The Community Case Worker is a field-based position responsible for supporting community awareness, trainings, and sensitization activities; identifying vulnerable individuals; conducting follow-ups; facilitating referrals; and supporting case management processes. The role works closely with communities and service providers to ensure timely and appropriate support for vulnerable populations.
Key Responsibilities
- Support community awareness, sensitization, and training activities on protection-related issues.
- Identify vulnerable individuals and households through community engagement and referrals.
- Support intake, follow-up, and monitoring of cases under the guidance of the Case Management Officer.
- Facilitate timely referrals to appropriate services in line with established referral pathways.
- Conduct home visits and follow-ups while ensuring confidentiality and survivor-centered principles.
- Support documentation and record-keeping related to case management activities.
- Engage with community leaders and structures to strengthen protection and referral mechanisms.
- Participate in community meetings and coordination activities as required.
- Prepare basic activity reports and submit them to the supervisor.
Qualifications & Experience
- Minimum of OND / NCE; higher qualifications are an advantage.
- At least 1–2 years’ experience in community work, social services, or humanitarian programming.
- Experience working with vulnerable populations is highly desirable.
- Ability to communicate effectively in local language(s) is an advantage.
Required Skills & Competencies
- Strong interpersonal and communication skills.
- Ability to work respectfully within communities.
- Basic understanding of confidentiality and protection principles.
- Willingness to work in remote and field-based locations.
- Ability to work as part of a team.