• Application Deadline: Mon, 12 Jan 2026 00:00:00 GMT
• Position: Product Support Sales Representative



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 5 - 7 years



• Location Delta




• Job Field Engineering / Technical  , Sales / Marketing / Retail / Business Development 
  
  

SUMMARY OF RESPONSIBILITIES

Responsible for the implementation of product support programmes and policies. Also to ensure achievement of agreed sales targets and performance objectives.

MAIN FUNCTIONS

• Visiting customers in the Region (old and new), prospecting for parts, unit sales and service opportunities and as well seek for regular patronage.


• Sell and implement product support programmes such as CTS, REMAN, SOS, etc on a regular basis.


• Prepare relevant quotations and/or tenders (accurate and complete to requirement), present to customers, arrange follow-up activities as desired, and ensure conversion to effective sales.


• Ensure prompt delivery of parts or services (including backordered items) and corresponding invoices to engender customer satisfaction and early payment as they fall due. 


• Preparation and implementation of weekly call plan and corresponding summary report.


• Preparation and updating customers’ profile list.


• Keep abreast of product/service information from Caterpillar and related suppliers, and ensure adequate dissemination to concerned employees and customers.


• Promptly and effectively resolve customer complaints such as to retain their goodwill and confidence in the product, services and the dealership at large.


• Actively involved in the Region’s debt collection drive on an on-going basis.


• Establish and report competitive activities and sales opportunities (for parts, units & service). Implement actions that will ensure prompt and adequate conversion to Caterpillar products & services.


• Implement relevant marketing and promotional programmes as they arise.


• Arrange and implement relevant training programmes for Parts office staff and customer representatives.


• Ensure prudent financial management and adequate maintenance / security of Company assets placed in incumbent’s care by virtue of function and/or location.

CONTACTS

• All levels of MNL staff and management.


• Customer representatives – both Government, private & associate companies.


• UNATRAC and Caterpillar management representatives.

QUALIFICATION

HND/B.Sc. Engineering  with 10 years working experience in Technical Sections of MNL or similar company. with 5 years sales  experience.

ENVIRONMENT

• Financial Impact:


• See annual work plan.


• Hazards:


• Risk of accidents due to extensive travelling by road and exposure to customer site / workshop conditions.