• Application Deadline: Tue, 6 Jan 2026 00:00:00 GMT
• Position: Driver Support Officer, Inbound



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 2 years



• Location Lagos




• Job Field Customer Care 
  
  

About the Role

• We are seeking a highly organized and service-driven Driver Support Officer (Inbound) to manage all inbound requests from drivers and clients.


• This role is essential in ensuring smooth driver recruitment, onboarding, and fulfillment of daily operational demands.

Key Responsibilities

• Respond to all inbound driver and client requests within 30 minutes.


• Fulfill all daily driver replacement, onboarding, and on-demand requests.


• Screen, verify, and onboard qualified drivers according to company standards.


• Maintain accurate documentation for drivers (NIN, license, guarantor details, proof of address, etc.).


• Pair drivers with client job requests and ensure timely follow-up until completion.


• Track issues and resolve them within SLA timeframes using the ticketing tool.


• Prepare daily and weekly performance reports for the Driver Support Lead and Operations team.

Requirements

• BSc with 2 years of experience in operations or customer service roles.


• Excellent communication and coordination skills.


• Ability to multitask and work under pressure.


• Strong attention to detail and documentation accuracy.


• Familiarity with mobility or logistics operations is an added advantage.