• Application Deadline:
• Position: Customer Delivery Manager, Rapid Start Accounts


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• Job Field Customer Care 
  

Job ID: 2200000ACX

Role

• Customer Delivery Manager (CDM) is responsible for delivery of services for the new accounts where we will need rapid start for delivery, primary focus being Nigeria, but can be any other countries within CEWA (Central East Africa) region.

Mission

• Owns the delivery of the entire Customer contract execution scope - products and services - for his/her BG


• Accountable for revenue and profit in line with Nokia MoO for his/her perimeter within the BG


• Represents Nokia as primary contact for the assigned scope for planning and execution, resource allocation, prioritization and escalation topics for the entire services and delivery process.


• Responsible for the contract execution performance with respect to financial and operational (non-financial) KPIs (e.g. cost, timelines, revenue recognition, project assets, and Customer satisfaction) and requisite planning to enable successful execution.


• Responsible for E2E planning and management of financial and operational performance.


• Ensures Customer contract execution management based on PMI/PBM principles in full alignment with Nokia Mode of Operations and applicable BG guidelines


• Our Business Group is a leader in wireless mobility networks and associated services. With more than 3.500 patent families essential for 5G we have a strong 5G portfolio and are a front runner in open and virtualized radio access networks (O-RAN and vRAN).

Summary of Key Activities

What you will learn and contribute to:

• Prepare projects for new country entries, where a rapid startup is needed. This includes creation of entire organization, managing customer interface and other stakeholders, and execution of the delivery,.


• Customer Interface, Expectations, and Relationship Management


• Managing financial and operational (non-financial) Performance


• Contribution to Service Business/Solution Creation


• Customer Contract Execution Management Planning


• Monitoring and Controlling Customer Contract Execution


• Change Management


• Risk Management


• Stakeholder Management


• Leading the Customer Program Management Team


• Closure and handovers

Key Performance Indicators

• Gate 6 - Project Target Agreement (PTA) implemented


• Gross Margin GM


• Cost Baseline Adherence +/- 3% (incl. change management)


• Project Asset Rotation Days (PARD)


• Customer Perceived Value (CPV)


• e2e Demand Planning Accuracy (Equipment + Services)


• Operational non-financial KPIs


• Revenue (contribute to efforts of services business creation)


• Forecast accuracy (revenue volume, margin evolution, resources, …)

Your Skills and Experience

It would be nice if you also had:

• Strong Radio Deployment & Managed Services background


• Technical understanding to a level allowing him/her discussing matters with the customer


• Very strong communications and leadership skills.

What We Offer

• Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.