Job Description
Job Summary
- The Housekeeping Supervisor is responsible for ensuring the cleanliness, orderliness, and overall appearance of all guest rooms, public areas, and back-of-house spaces in the hotel.
- The role involves supervising housekeeping staff, monitoring work quality, managing inventory of cleaning supplies, and ensuring compliance with health and safety standards.
- The ideal candidate is detail-oriented, organized, and committed to maintaining the highest standards of hygiene and guest satisfaction.
Key Responsibilities
- Assign daily cleaning duties and schedules to room attendants and public area cleaners.
- Inspect guest rooms, corridors, and public areas to ensure cleanliness and adherence to hotel standards.
- Train, coach, and mentor housekeeping staff to maintain efficiency and service quality.
- Coordinate with Front Office and Maintenance teams to report and follow up on room readiness and repairs.
- Ensure that all guest rooms, linen, and amenities are properly cleaned, arranged, and replenished.
- Conduct random spot checks on cleaned rooms to verify standards before guest arrivals.
- Handle guest requests and complaints promptly and professionally.
- Monitor stock levels of cleaning materials, linen, guest supplies, and equipment.
- Prepare requisitions for cleaning materials and supervise their proper use to prevent wastage.
- Maintain accurate records of linen movement and housekeeping supplies.
- Ensure compliance with hygiene, sanitation, and safety standards as per hotel and regulatory requirements (e.g., NAFDAC and Ministry of Health guidelines).
Qualifications and Experience
- Minimum of OND / HND / Bachelor’s degree in Hospitality Management, Hotel Administration, or related field.
- Minimum of 2 years’ experience in housekeeping operations within a hospitality establishment.
- Proven supervisory or team leader experience in housekeeping.
- Knowledge of cleaning techniques, chemical safety, and housekeeping procedures.
- Strong organizational and interpersonal skills.