• Application Deadline:
• Position: Virtual Banker, Africa China Banking (ACB)



• Job Type Full Time



• Qualification BA/BSc/HND , MBA/MSc/MA



• Experience 1 - 3 years



• Location Lagos




• City Ilupeju




• Job Field Banking  , Customer Care 
  
  

Job Description

• To effectively resolve customer complaints and complex queries, ensuring a consistent and positive brand experience for Africa China Banking clients.


• This involves adhering to complaint management and dispute resolution processes to minimize reputational risk and customer attrition.

Qualifications

• B.Sc in Social Science or related field.


• Masters and Professional certifications can be an added advantage.

Experience:

• Mandarin speaking.


• 1 - 3 years of experience in Operations, Channel, Call Centre, Helpdesk -Service, Support, Project Implementation and management.


• Experience in telecommunications Support.


• Understanding of Stanbic IBTC’s products and services.


• Conceptual and practical knowledge of credit procedures, policies, and standards


• Computer literacy, particularly with Microsoft Word, Excel and Power Point

Additional Information

Behavioural Competencies:

• Adopting Practical Approaches


• Articulating Information


• Challenging Ideas


• Convincing People


• Exploring Possibilities

Technical Competencies:

• Banking Process & Procedures


• Customer Understanding (Consumer Banking)


• Product Knowledge (Consumer Banking)


• Active Listening


• Query Resolution