• Application Deadline: Sat, 17 Jan 2026 00:00:00 GMT
• Position: Operations Assistant



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience



• Location Abuja




• City Maitama




• Job Field Administration / Secretarial 
  
  

Job Description

• Welcome and greet visitors and clients in friendly and proffessional manner


• Queue patients using the Electronic Medical Records System.


• Answer and direct phonecalls to appropriate individuals


• Recieve, sought and distribute mails


• Maintain a clean organised reception


• Assist with other administrative duties


• Schedulled appointments and meetings for managmen


• Manage enquiries and provide information about the organisation services.


• Respond to patients inquiries via WhatsApp, phone calls, emails, and social media messages.


• Handle order processing, confirmations, and customer follow-ups.


• Address complaints and resolve customer issues promptly and professionally.


• Maintain accurate records of patients interactions and feedback.


• Escalate complex issues to management when necessary.


• Support customer retention through positive service experiences.

Requirements

• Bachelors Degree in any discipline


• Computer literacy


• Previous experience in customer service or client relations is an advantage.


• Excellent verbal and written communication skills.


• Strong interpersonal skills and emotional intelligence.


• Ability to multitask and remain calm under pressure.


• Professional, polite, and customer-focused attitude.

Competencies & Skills:

• Customer relationship management


• Communication skills


• Problem-solving


• Organization and record-keeping


• Professional etiquette.

Salary

N130,000 - N150,000 monthly.