Job Description
Job Summary:
- To own, manage, and optimize all physical assets, facilities, administrative services, and IT service delivery across CIG Motors, ensuring operational continuity, cost efficiency, compliance, and service excellence.
- The role is accountable for ensuring that people can work, systems function, assets are protected, and operations run without disruption.
Key Responsibilities:
Properties & Facilities Management
- Manage all company properties including offices, showrooms, warehouses, workshops, yards, and staff accommodation.
- Oversee leases, renewals, exits, documentation, landlord relationships, and handovers.
- Ensure facilities meet brand standards, health & safety requirements, and regulatory obligations.
- Implement preventive and corrective maintenance programs to minimize downtime.
Asset Protection & Control
- Maintain a comprehensive asset register (buildings, fittings, generators, equipment, furniture, IT assets).
- Enforce controls to prevent loss, misuse, unauthorized access, or deterioration.
- Coordinate security services (guards, CCTV, access control) and manage incidents.
Administrative Management
- Oversee all administrative services, including:
- Front office & office support
- Stationery and office supplies
- Travel and logistics coordination
- Non-sales fleet coordination
- Office housekeeping and general admin services
- Develop and enforce admin SOPs, approval workflows, and service standards.
- Supervise admin staff and outsourced service providers.
IT Service Management (Business Ownership)
(Non-technical oversight role)
- Act as the business owner for IT service delivery.
- Coordinate with internal IT teams and external vendors to ensure uptime of:
- Internet and network connectivity
- ERP / CRM access
- Email systems
- Printers, CCTV, access control systems
- Monitor IT service SLAs, incident resolution timelines, and escalations.
- Maintain IT asset registers (laptops, devices, access credentials).
- Support IT audits and access governance.
Operations & Service Continuity
- Ensure uninterrupted availability of power, water, internet, security, cleaning, and support services.
- Act as escalation point for facility, admin, or IT issues impacting operations.
- Support business continuity and emergency response planning.
Vendor & Contract Management
- Appoint, manage, and review vendors and service providers.
- Negotiate SLAs, pricing, and renewal terms.
- Track vendor performance against KPIs and enforce accountability.
Cost Control & Budget Management
- Prepare and manage properties, admin, and operations budgets.
- Track spend across rent, utilities, maintenance, security, fuel, admin, and IT services.
- Identify and implement cost optimization and savings initiatives.
Compliance, Risk & Governance
- Ensure compliance with lease terms, statutory requirements, safety standards, and internal policies.
- Support internal and external audits.
- Identify operational risks and implement mitigation plans.
Projects & Expansion Support
- Support new site acquisition, fit-outs, relocations, and closures.
- Coordinate contractors, timelines, budgets, and handovers.
- Ensure projects are delivered on time and within approved budgets.
Requirements
- Proven experience working with or within a facility management company, managing outsourced services and multi-site operations.
- Proven experience managing multiple properties, leases, vendors, and support services across different locations.
- Strong understanding of facilities operations, asset control, health & safety, and regulatory compliance.
- Experience overseeing administrative services and third-party service providers.
- Working knowledge of IT service delivery from a business perspective (IT assets, access control, service uptime, vendor coordination).
- Proven ability to manage budgets, control costs, and drive savings.
- Excellent problem-solving, coordination, and execution skills.