• Application Deadline:
• Position: Team Lead - Network Monitoring Centre



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 3 - 6 years



• Location Lagos




• Job Field ICT / Computer 
  
  

• We’re looking for a Team Lead – Network Monitoring Centre to oversee 24/7 active and passive network monitoring operations, ensuring maximum service availability, rapid incident resolution, and excellent customer experience across our fibre, FTTx, and wireless networks.


• This role is ideal for a hands-on network leader with strong technical depth and proven experience managing NOC / backend engineering teams in a telecom or ISP environment.

What you’ll be responsible for:

• Lead and coordinate NMC, NOC, and FTTx backend engineering teams


• Ensure uninterrupted network monitoring and optimal service availability


• Oversee first-level incident management, fault logging, escalation, and resolution


• Monitor network performance thresholds and trigger proactive upgrades


• Produce daily, weekly, and monthly network performance and availability reports


• Manage shift rosters and 24/7 monitoring operations


• Drive automation and innovation in network monitoring and incident reporting


• Act as a key communication link between infrastructure teams, management, and customers

Must have requirements:

• B.Sc / B.Eng in Computer Science, Computer Engineering, Electrical/Electronics, or related field


• CCNA required (CCNP is an advantage)


• Strong IP networking knowledge (Routing, Switching, GPON)


• 3–6 years’ experience in NOC / NMC / Network Operations roles


• Understanding of ITIL v4 service management


• Excellent communication, analytical, and customer-facing skills


• Experience with wired, wireless, P2P, and P2MP technologies