• Application Deadline:
• Position: Customer Service Officer



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience



• Location Lagos




• Job Field Sales / Marketing / Retail / Business Development 
  
  

Responsibilities

• Maintain up to date record of clients with outstanding payment for recovery purpose.


• Provide high level support service by taking ownership of all customer recovery process initiated through to resolution and satisfactory closure.


• Profile clients for appointment scheduling and ensure target number of visits is scheduled within defined timeline


• Ensure terms and conditions of the receivables’ balances are communicated to the customers


• Dealing with internal queries about payments, ensuring customers pay on time and negotiating re payment plans if need arises.


• Ensure periodic (weekly) update notice are drafted and sent to customers requesting payment of overdue/outstanding balance.


• Analyze and process payment lodgment made and forward same for timely account reconciliation and receipt generation.


• Collaborate with appropriate units on issues of customer account reconciliation.


• Identify changes in payment patterns and propose action to avert potential loss from unpaid receivables.


• Liaise with appropriate units to resolve customer issues for recovery purpose.


• Handle all queries regarding outstanding payment and negotiate repayment plans in line with company approved process.


• Ensure clients get complimentary messages on each payment made.


• Capture feedback from customer to drive continuous improvement in service deliver.