• Application Deadline:
• Position: Payment System Analyst



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience



• Location Lagos




• Job Field Finance / Accounting / Audit 
  
  

About the role

• We are seeking a highly skilled Payment Systems Analyst to join our team.


• The ideal candidate will be responsible for ensuring the smooth operation of card services on a daily basis, providing support to various teams, and ensuring compliance with banking and regulatory standards.


• This role requires a strong attention to detail, excellent problem-solving abilities, and a proactive approach to identifying and resolving issues.

Responsibilities

• Carry out daily activities and housekeeping tasks to ensure the smooth running of card services.


• Provide support to the Customer Experience and Card Operations teams on card-related challenges.


• Collaborate with third-party processors for periodic maintenance and issue resolutions on the platform, ensuring prompt resolution of any technical issues.


• Document and maintain a comprehensive Standard Operation Manual (SOM) for all card services.


• Identify operational and other risks associated with the service and develop a plan to manage them effectively.


• Generate timely ad-hoc and periodic reports as required by the Business or Card Operations.


• Periodically review card services and suggest improvements to enhance efficiency and customer experience.


• Participate in projects related to cards, providing technical support and expertise as needed.


• Ensure compliance with banking, regulatory, and industry standards, such as PCI-DSS, relating to card services.


• Perform other tasks as assigned by the Team Lead to support the overall objectives of the department.


• Escalate technical issues to appropriate resources when necessary and manage the resolution process to minimize disruptions in service.

Requirements

• Bachelor's degree in Computer Science, Information Systems or a related field.


• Proven experience in a similar role, preferably within the banking or financial services industry.


• Strong understanding of Payment Systems (Postillion etc), Card Transaction flow, ISO 8583, and related technologies.


• Demonstrable experience using SQL


• Proficiency in documenting procedures and maintaining operational manuals.


• Excellent analytical and problem-solving skills.


• Ability to work effectively in a fast-paced environment and manage multiple tasks simultaneously.


• Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.


• Knowledge of banking regulations and compliance requirements, particularly PCI-DSS, is preferred.


• Certification in relevant areas such as Certified Payment Card Industry Professional (CPCIP) or ITIL® v4 Foundation is a plus.