• Application Deadline:
• Position: Product Support Officer (Fintech)



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 1 - 3 years



• Location Lagos




• Job Field Product Management 
  
  

JOB SUMMARY

• The Product Support Officer will support the delivery, improvement, and day-to-day effectiveness of a fintech product. The role focuses on research, documentation, performance tracking, and cross-functional coordination to ensure the product meets user needs, business goals, and regulatory expectations. This position suits someone interested in financial technology, digital products, and how technology enables financial services.

Key Responsibilities

• Support product research, development, testing, and continuous improvement activities.


• Gather, analyse, and document user feedback, usage data, and market trends within the fintech space.


• Assist in creating and maintaining product documentation, including user guides, SOPs, FAQs, and training materials.


• Track and report key product performance indicators, usage trends, and support issues.


• Support product rollout, updates, and feature releases in collaboration with technical, operations, and business teams.


• Work with cross-functional teams to identify issues, recommend improvements, and support resolution.


• Assist the Product / Project Manager with coordination, reporting, and general product support tasks.


• Provide timely and effective technical and functional support to end-users of a technology product, and business partners.


• Act as a strategic liaison between clients, product teams, and technical departments to ensure smooth issue resolution and service delivery.


• Conduct user onboarding, product training, and demonstrations to promote effective utilization of company solutions.


• Build and maintain strong stakeholder relationships, ensuring alignment between technical solutions and business objectives.

Qualifications & Requirements

• Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related discipline.


• 1-3 years of professional experience in Product Support, Business Operations, or a related technical role.


• Basic understanding of product lifecycle management.


• Interest in fintech, digital financial services, or technology-enabled products.


• Demonstrated strong decision-making capability, analytical reasoning, and problem-solving skills.


• Proven ability to learn quickly and adapt to new technologies, tools, and workflows.


• Exceptional communication, presentation, and stakeholder engagement skills.


• Ability to work both independently and collaboratively within a fast-paced environment.


• Proficiency in Microsoft Office Suite and Google Workspace.


• High attention to detail, accountability, and ability to manage multiple tasks in a fast-paced environment.

Desirable Competencies

• Experience using CRM or ticketing systems such as Jira, Freshdesk, or Zendesk.


• Familiarity with data reporting or analytical tools will be an added advantage.