Job Description
JOB OBJECTIVE(S)
- To Closely follow up and monitor the status of proposals, bids and RFQs,
- To continuously scan for business opportunities in the industry
- Promptly translate opportunities to tangible business
- To proactively source information, facilitate access to information, promptly and pragmatically coordinate information flow to Line Manager
- To drive aggressive business development activities across the industry
DUTIES & RESPONSIBILITIES
- Prospect potential clients and convert them into increased business opportunities.
- Present new products and services to improve existing relationships.
- Recognize opportunities for services and opportunities that will result in sales.
- Submit and ensure data is accurate on weekly progress reports.
- Develop a growth strategy focused both on financial gain and customer satisfaction.
- Conduct research to identify new markets and customer needs.
- Arrange business meetings with prospective clients.
- Promote the company’s products/services, address, or predict clients’ objectives.
- Prepare contracts/bids ensuring adherence to established law rules and guidelines.
- Keep records of sales, revenue, invoices etc.
- Provide trustworthy feedback and after-sales support.
- Build long-term relationships with new and existing customers.
- And other duties as assigned by Line Manager
CLIENT RELATIONSHIP MANAGEMENT
- As directed by your line Manager
Key Performance Indicator
- 90% Business opportunity success – win orders and get a repeat business. 85% ratio of successful orders to enquiries and 85% of customers submitting a repeat order in twelve (12) months. 100% profit projection actualization.
- 80% success of new business opportunities identified
- Increased market shares above 20%
- 24-hour responses to calls for proposals, quotes and RFPs.
- 90% successful budget management
- Zero complaints from client – Anticipate, proactively and timely resolve concerns of a third party. Resolve all complaints from third party within 48 hours
- Total procedure and statutory compliant – 0% tolerance for non-compliant
- Continuous business improvement – 95% uninterrupted flow of business process and internal transaction
- 48 hours resolution of Business Development operational administrative support issues from time of receipt of complaint KEY COMPETENCY REQUIREMENTS
Competencies
- Planning & Organization
- Attitude & Drive
- Strategic & Creative Thinking
- Relationship Management
- Teamwork.
Skills
- Excellent interpersonal and relationship building skills
- Ability to communicate an energetic and clear strategic vision
- Written and spoken communication skills that allow you to inform and advise others clearly
- Problem-solving and negotiation skills
- Organizational and planning skills to manage your own time and to meet deadlines and objectives.
REPORTING RELATIONSHIPS
- Functionally Reports to General Manager
- Administrative Reports to MANAGING DIRECTOR
WORKING RELATIONSHIPS
- Internal
- Head Finance
- External
- Government Agencies and Regulatory Authorities Vendors/Service Providers Partners Clients
JOB REQUIREMENTS
- Education: A good degree in the Arts, Social Sciences or Engineering
- Experience: A minimum of 8 years work experience in related industry