• Application Deadline: Fri, 30 Jan 2026 00:00:00 GMT
• Position: Technical Operations & Customer Success



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 2 - 3 years



• Location Lagos , Ogun




• City Ojodu Berger




• Job Field Data, Business Analysis and AI 
  
  

Key Responsibilities:

• Deploy the Smartvelox solution at customer sites, ensuring proper installation, configuration, and functionality.


• Provide first-line technical support by troubleshooting and resolving issues at customer locations and on cloud platforms, escalating complex cases to the engineering team when required.


• Act as the main technical point of contact for customers, handling complaints, investigating issues, and coordinating with internal engineering teams to ensure timely resolution.


• Onboard new customers and deliver training sessions on Smartvelox cloud platforms and tools.


• Generate and deliver monthly performance and usage reports via the Smarteye Web platform.


• Analyze tank data, pump sales data, and system logs to support operational insights and customer reporting.


• Build, maintain, and update dashboards and reports using business intelligence (BI) and data visualization tools.


• Serve as a trusted technical point of contact for customers post-deployment.

Requirement:

• B.Sc./ HND in computer science or any related field


• 2-3 years relevant experience


• Proficiency in Python and SQL for data extraction, analysis, reporting, and troubleshooting.


• Strong experience in data analysis, reporting, and dashboard creation.


• Hands-on experience with BI and visualization tools such as Looker, Power BI, or similar platforms.


• Good understanding of basic network infrastructure and on-site system integrations.


• Excellent written and verbal communication skills with the ability to explain technical concepts clearly to non-technical users.


• Strong problem-solving skills, high attention to detail, and ability to work independently while collaborating with cross-functional teams.


• A customer-focused mindset with experience in managing customer operations, support, or post-deployment activities.


• Experience working with IoT, monitoring, or industrial systems; prior experience in technical support, field deployment, or customer success roles; and familiarity with cloud-based platforms and SaaS environments will be an added advantage.


• Knowledge on occupational health and safety will be an added advantage.