• Application Deadline: Sat, 31 Jan 2026 00:00:00 GMT
• Position: Application Support Officer



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience



• Location Lagos




• City Ajah




• Job Field ICT / Computer 
  
  

Job Description

• Manage and prioritize incoming support tickets, ensuring timely resolution and escalation of critical issues according to established service level agreements (SLAs).


• Investigate reported issues by analyzing log files, system configurations, and other relevant data, and employ problem-solving techniques to identify root causes and implement appropriate solutions.


• Participate in providing training to customers as required.


• Capture details of each support request in Zanibal’s ticketing system.


• Create and maintain detailed documentation of support procedures, issue resolutions, and frequently asked questions (FAQs) for both internal and external use.


• Collaborate with the development team to perform software testing, including functional testing and regression testing, to ensure the stability and reliability of applications.


• Identify opportunities for process improvement, automation, and efficiency enhancement within the support function, and actively contribute to the implementation of these initiatives.


• Engage in knowledge management by creating and maintaining documentation of the company's functionalities.


• This documentation will be used by other members of the company's staff as well as clients.


• Testing new versions of software, ensuring that existing software is up-to-date, and identifying areas where improvements can be made.


• Take ownership of software issues, and work with our Development group to resolve more advanced issues when necessary.

Requirements

• Bachelor’s degree with at least second class upper in computer science, banking & finance, accounting, or other related courses.


• Completion of the NYSC program


• Basic knowledge of the Capital Market.


• Must be a self-starter/quick learner


• Essential experience in using software applications


• Accounting knowledge is a plus.


• Customer service experience is a plus.


• Proficient knowledge of Microsoft Office (Mostly Excel)


• Good troubleshooting skills.


• Experience working in Fintech Institutions such as; Banking, Securities Trading, and Asset Management (Capital Market) businesses is a plus


• Ability to think outside the box to solve problems.

Salary

N220,000 - N300,000 per month.