Job Description
JOB SUMMARY
- The Forecasting & Reporting Supervisor is responsible for overseeing the accurate forecasting of demand, revenue, and capacity, as well as managing the production of key commercial and operational reports.
- The role ensures that decision-makers have timely, accurate, and actionable insights to optimize revenue, plan schedules, and support commercial strategy.
- The Supervisor leads a team of analysts and collaborates closely with Revenue Management, Pricing, Sales, and Operations teams.
KEY RESPONSIBILITIES
Responsibilities include but are not limited to:
Forecasting & Demand Analysis
- Supervise the development of daily, weekly, and monthly demand and revenue forecasts.
- Oversee the analysis of booking trends, load factors, seasonality, and market behavior to support accurate projections.
- Coordinate with Revenue Management and Pricing teams to ensure forecasts align with commercial strategies.
- Identify variances between forecasted and actual performance, recommending corrective actions.
Reporting & Performance Monitoring
- Supervise the production of commercial, operational, and financial reports for management review.
- Ensure accurate tracking of key performance indicators (KPIs) including revenue, load factor, RASK, and yield.
- Provide insights on trends, risks, and opportunities to support strategic and tactical decision-making.
- Maintain dashboards and reporting tools for easy access to key metrics across departments.
Team Leadership & Development
- Lead and mentor a team of Forecasting & Reporting Analysts, ensuring high-quality output and adherence to timelines.
- Assign tasks, review work, and provide guidance on analysis techniques and reporting standards.
- Foster a culture of continuous improvement, accuracy, and commercial awareness within the team.
System & Process Management
- Ensure proper utilization and accuracy of Revenue Management, PSS, and reporting systems.
- Conduct regular audits of forecasting and reporting processes to minimize errors and discrepancies.
- Support system upgrades, automation initiatives, and process improvements to enhance reporting efficiency.
Cross-Functional Collaboration
- Liaise with Revenue Management, Pricing, Sales, Marketing, and Operations to ensure forecasts and reports meet commercial needs.
- Provide insights and analytical support for route planning, schedule changes, promotions, and special projects.
- Communicate key findings and recommendations effectively to management and stakeholders.
Strategic Support
- Contribute to the development of commercial strategies by providing actionable insights from forecasts and reports.
- Support ad-hoc analysis for business cases, market studies, and revenue optimization initiatives.
EDUCATIONAL QUALIFICATION,
EXPERIENCE, KNOWLEDGE & SKILLS
- Bachelor's degree in Economics, Statistics, Mathematics, Business, Aviation Management, or a related field.
- '1-6 years' experience in airline forecasting, revenue management, or commercial analysis.
- Strong experience in team leadership and managing analytical/reporting teams.
- Proficiency in forecasting models, Excel, analytical tools, and airline RM/PSS systems.
- Strong analytical, numerical, and problem-solving skills.
- Excellent attention to detail and accuracy.
- Leadership and team management capability.
- Strong communication and presentation skills.
- Commercial awareness and strategic thinking.
- Ability to work under pressure and manage multiple priorities.
- Proactive approach and continuous improvement mindset.
KEY PERFORMANCE INDICATORS
- Accuracy of revenue and demand forecasts - achieve a forecast accuracy of at least
- 90% for monthly revenue and demand projections by comparing forecasted vs. actual results.
- Timeliness and quality of reports and dashboards - deliver 100% of scheduled reports and
- dashboards (daily/weekly/monthly) within agreed timelines with zero critical data quality issues, tracked monthly.
- Forecast variance analysis and corrective action effectiveness - complete variance analysis on all monthly forecasts within 5 working days of month-end and implement corrective actions that reduce variance by at least 10% quarter-over-quarter.
- Team performance, output quality, and adherence to deadlines - ensure the team achieves 95% adherence to reporting deadlines and maintains a minimum report accuracy score of 98%, assessed through periodic quality checks, reviewed quarterly.
- Contribution to revenue optimization initiatives and commercial decisions - identify and support at least 3 revenue optimization initiatives per quarter, contributing to a minimum
- 5% uplift in revenue or improved yield in the supported routes/segments.