• Application Deadline:
• Position: Experienced Supermarket Manager



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 5 years



• Location Lagos




• Job Field Administration / Secretarial 
  
  

Job Summary

• The SupermarketManager will be responsible for the day-to-day management of the supermarket’s activities, ensuring operational efficiency, profitability, staff performance, customer satisfaction, and adherence to company policies. This role requires a proactive leader with excellent organizational, leadership, and problem-solving skills.


• We are seeking a highly skilled and results-driven Supermarket Manager to oversee and manage the entire operations of the supermarket.

Key Responsibilities

Operational Management:

• Oversee daily supermarket activities to ensure smooth operations across all departments (grocery, fresh produce, bakery, warehouse, etc.).


• Implement and monitor standard operating procedures (SOPs) to maintain efficiency and compliance.


• Ensure proper inventory management, including stock ordering, replenishment, and control to minimize wastage or stock-outs.


• Maintain cleanliness, safety, and compliance with health and safety regulations.

Financial & Sales Management:

• Monitor and analyze sales performance, implementing strategies to increase revenue and reduce operational costs.


• Manage the store budget, expenses, and financial targets.


• Ensure accurate cash handling, reconciliation, and banking procedures.

Staff Management:

• Recruit, train, supervise, and evaluate supermarket staff across various departments.


• Prepare and manage staff schedules to ensure adequate coverage and efficiency.


• Lead, motivate, and coach the team to deliver excellent customer service.


• Handle staff performance reviews, disciplinary actions, and conflict resolution.

Customer Service & Experience:

• Ensure customers receive prompt, friendly, and professional service at all times.


• Handle customer complaints effectively and implement strategies to enhance customer satisfaction.


• Maintain store layout and displays for an appealing shopping environment.

Compliance & Reporting:

• Ensure compliance with company policies, procedures, and relevant laws.


• Prepare daily, weekly, and monthly operational reports for management.


• Track KPIs to assess operational effectiveness and make necessary improvements.

Requirements

• Bachelor’s degree in Business Administration, Management, or related field (HND holders with strong experience can apply).


• Minimum of 5 years proven experience in retail/supermarket management.


• Strong leadership, communication, and organizational skills.


• Proficiency in MS Office and retail management software.


• Excellent problem-solving and decision-making abilities.


• Knowledge of inventory control, merchandising, and retail trends.