• Application Deadline:
• Position: Front Desk Officer



• Job Type Full Time



• Qualification BA/BSc/HND , OND



• Experience 1 - 3 years



• Location Lagos




• Job Field Administration / Secretarial 
  
  

Job Description

• The Front Desk Officer will serve as the first point of contact for patients and visitors to the dental clinic.


• The role requires a courteous, organized, and detail-oriented professional responsible for managing front office operations, patient scheduling, records management, and ensuring a welcoming and efficient patient experience in line with the clinic’s high standards of care.

Key Responsibilities

• Welcome patients and visitors warmly, ensuring a professional and friendly first impression.


• Manage patient registration, appointment scheduling, confirmations, and follow-ups.


• Maintain accurate patient records, both electronic and physical, in compliance with confidentiality and data protection standards.


• Handle incoming calls, emails, and inquiries, providing accurate information about services, procedures, and clinic policies.


• Coordinate patient flow to minimize waiting time and enhance service efficiency.


• Process billing-related documentation, issue receipts, and liaise with accounts for payments and insurance claims where applicable.


• Support dentists and clinical staff with administrative and clerical duties as required.


• Ensure the reception area is clean, organized, and reflective of a premium healthcare environment.


• Manage office supplies and escalate maintenance or facility-related issues promptly.


• Adhere strictly to clinic policies, healthcare regulations, and customer service standards.

Qualifications & Experience

• Minimum of OND/HND/BSc in Business Administration, Office Management, Health Administration, or a related field.


• 1–3 years’ experience in a front desk, receptionist, or administrative role; experience in a healthcare or dental clinic is an added advantage.


• Basic knowledge of healthcare or dental clinic operations is desirable.


• Familiarity with appointment scheduling systems and patient record management tools is an advantage.

Core Competencies & Skills:

• Excellent interpersonal, communication, and customer service skills.


• Strong organizational and multitasking abilities with attention to detail.


• Proficiency in Microsoft Office applications and basic clinic management systems.


• Ability to maintain confidentiality and handle sensitive patient information professionally.


• Calm, courteous, and professional demeanor, even in high-pressure situations.


• Good time management and problem-solving skills.

Behavioral Attributes:

• Patient-focused and service-oriented mindset.


• Well-presented with a pleasant personality.


• Reliable, punctual, and able to work with minimal supervision.


• Team-oriented with the ability to collaborate effectively with clinical and administrative staff.