• Application Deadline: Tue, 20 Jan 2026 00:00:00 GMT
• Position: Field Collection Manager



• Job Type Full Time



• Qualification BA/BSc/HND , OND



• Experience



• Location Lagos




• Job Field Sales / Marketing / Retail / Business Development 
  
  

Description

• FLEXI MFB is looking for reliable and self-driven Field Collection Manager to support its Customer Finance & Recovery operations.


• The ideal candidate will be responsible for on-site follow-ups with users who have outstanding balances on credit-enabled services within the FLEXI MFB ecosystem.


• The role requires strong interpersonal skills, discipline, and the ability to manage field operations professionally.

Responsibilities

• Manage a team of field collection agents


• Conduct on-site visits to users with overdue balances to recover outstanding installments.


• Discuss repayment challenges and negotiate feasible repayment arrangements.


• Verify customer information and update repayment status in the system.


• Retrieve devices or collateral from defaulted users following company procedures.


• Maintain good relationships with local police authorities for long-overdue or fraudulent cases.


• Report field activities, collection progress, and suspected fraud to the supervisor.


• Work with Risk Control and Customer Service teams to improve repayment rates.


• Maintain professionalism and protect PalmPay’s image during field operations.

Requirements

• OND / HND / B.Sc in any related field.


• Experience in field collections, recovery, or field operations is an advantage.


• Strong communication, negotiation, and interpersonal skills.


• Familiarity with assigned routes and willingness to move across locations.


• Ability to meet targets and work with minimal supervision.


• Discipline, integrity, and ability to handle sensitive situations professionally.