• Application Deadline: Fri, 30 Jan 2026 00:00:00 GMT
• Position: Customer Service Representative



• Job Type Full Time



• Qualification Secondary School (SSCE)



• Experience



• Location Lagos




• City Ikeja




• Job Field Customer Care 
  
  




• Salary Range ₦150,000 - ₦200,000/month
  
  

Responsibilities

• Customer Interaction: Handle inbound/outbound customer calls, emails, and chats in a professional, courteous manner


• Issue Resolution: Address customer inquiries, complaints, and service requests promptly and effectively


• Product/Service Knowledge: Maintain thorough understanding of company offerings to provide accurate information


• Documentation: Maintain accurate records of customer interactions and follow up as needed


• Problem Solving: Troubleshoot issues, identify solutions, and follow up to ensure resolution


• Policy Adherence: Follow company protocols, scripts, and compliance requirements


• Team Collaboration: Work with supervisors and team members to improve service quality


• Performance Metrics: Meet or exceed key performance indicators (KPIs) including call quality, handle time, and customer satisfaction scores. Provide a positive customer experience that aligns with the company's brand and values.

Requirements

• Education: High school diploma or equivalent


• Experience: Previous customer service experience preferred; call center experience a plus; preferably within the Logistics and e-commerce industry


• Communication: Excellent verbal and written communication skills


• Technical Proficiency: Comfortable with computers, CRM software, and multiple communication channels


• Problem-Solving: Strong analytical abilities and solution-oriented mindset


• Adaptability: Ability to handle difficult conversations and remain calm under pressure; smooth adaption to customer schedule.


• Multitasking: Capable of managing multiple systems while maintaining conversation quality


• Language Skills: Bilingual abilities may be required for specific positions.