• Application Deadline:
• Position: Customer Service Associate (HIM Certified)



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience



• Location Delta , Rivers




• City Port Harcourt , Warri




• Job Field Customer Care 
  
  

Job Overview

• The Customer Service Associate will serve as a key liaison between patients and the healthcare facility, providing exceptional service while managing and maintaining patient health information in compliance with healthcare regulations.


• The ideal candidate will combine strong customer service skills with a solid understanding of medical records management.

Key Responsibilities

• Welcome and assist patients, addressing inquiries, concerns, and service requests professionally and efficiently


• Collect, verify, and maintain accurate patient health records, ensuring completeness and confidentiality


• Ensure compliance with medical records protocols, healthcare regulations, and data privacy laws


• Assist in the registration, admission, and discharge processes, coordinating with medical and administrative staff


• Facilitate communication between patients, healthcare providers, and internal departments


• Support record audits, reporting, and quality assurance initiatives within the Health Information Management (HIM) department


• Utilize electronic health record (EHR) systems and other relevant healthcare software for accurate documentation and tracking

Qualifications and Requirements

• Valid Health Information Management (HIM) certification (required)


• Strong communication, interpersonal, and customer service skills


• Proficient in electronic health record systems and standard computer applications


• High level of accuracy, attention to detail, and ability to maintain confidentiality


• Ability to work effectively in a team-oriented healthcare environment

Key Competencies:

• Patient-centered mindset


• Professionalism and ethical conduct


• Strong organizational and multitasking abilities


• Problem-solving and conflict resolution skills.

Benefits

• Competitive salary and performance-based incentives


• Opportunities for professional growth and training in healthcare administration


• Supportive and collaborative work environment


• Access to continuous learning and development initiatives


• Employee recognition and engagement programs.