• Application Deadline:
• Position: Customer Service Representative



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 1 year



• Location Lagos




• Job Field Customer Care 
  
  

Job Summary

• Our client, a renowned food vendor is seeking a friendly and customer-focused Customer Service Representative to join their team.


• As a Customer Service Rep, you will interact with customers, ensuring they have a positive experience.

Key Responsibilities

• Handle customer inquiries via phone, WhatsApp, email, or in-person.


• Assist customers with placing, tracking, or modifying food orders.


• Resolve customer complaints swiftly and professionally.


• Promote products by suggesting popular food items.


• Maintain records of customer interactions and feedback in the CRM.


• Collaborate with kitchen and delivery teams for smooth operations.


• Provide feedback to help improve services.

Requirements

• Minimum of an HND / BSc Degree in related fields (Customer Service, Hospitality, etc.)


• At least 1 year of customer service experience.


• Experience using CRM systems.


• Excellent communication and interpersonal skills.


• Customer-centric mindset.


• Problem-solving abilities.


• Basic tech skills (handling POS, WhatsApp Business, etc.).