• Application Deadline:
• Position: Customer Success Associate



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 5 years



• Location Lagos




• Job Field Customer Care 
  
  

Job Requirements & Qualifications:

• Bachelor’s degree in Public Health, Health Sciences, Business, or a related field


• Minimum of 5 years’ experience in customer success, customer support, or other client-facing roles, preferably in health tech, digital services, or social impact organisations


• Strong experience with call centre operations, CRM/ticketing systems, SLA management, and customer success metrics (e.g., NPS, CSAT, CES)


• Proven ability to manage customer relationships, drive engagement, and improve retention


• Excellent communication and interpersonal skills; fluency in English required (Hausa is a plus)


• Empathy-driven approach and strong problem-solving skills


• Comfortable using digital tools, communication platforms, and basic data dashboards


• Highly organized and able to manage multiple priorities in a fast-paced environment


• Experience in chronic disease management, behavior change programs, or startup environments is an advantage