• Application Deadline:
• Position: Collections Officer



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 2 years



• Location Lagos




• Job Field Customer Care 
  
  

Job Summary

• The Collections Officer is responsible for recovering outstanding debts owed to DrugStoc by managing overdue customer accounts, negotiating payment arrangements, and securing timely payments.


• The role is critical to maintaining healthy cash flow, minimizing bad debt, and balancing firm collections with positive customer relationships.

Jobs to be Done

• Debt recovery


• Receivables management


• Bad debt control


• Customer relationship management

Core Responsibilities

• Review receivables aging reports, prioritize overdue accounts, and maintain accurate debtor records.


• Contact customers with overdue balances via calls, emails, and written communication.


• Negotiate and manage payment plans in line with company policies.


• Track compliance with agreed payment terms and follow up on missed payments.


• Document all collection activities and update internal systems accordingly.


• Issue final demand notices and recommend escalation to legal or third-party recovery when required.


• Collaborate with Sales, Account Managers, and Finance to resolve disputes affecting payment.


• Prepare regular reports on collections performance, overdue balances, and recovery trends.

Core Expertise

• Strong negotiation and debt recovery skills.


• Excellent communication and relationship management abilities.


• Solid understanding of credit control, receivables, and collection processes.


• Experience with financial reporting, delinquency analysis, and compliance requirements.


• High attention to detail and strong record-keeping skills.

Qualifications & Experience

• Bachelor’s Degree in Accounting, Finance, Business Administration, or a related field.


• Minimum of 2 years’ experience in collections, credit control, or accounts receivable.


• Experience in the pharmaceutical or healthcare sector is an advantage.


• Proficiency in ERP, accounting, or CRM systems.


• Knowledge of debt collection regulations and high standards of integrity.