• Application Deadline:
• Position: IT Support Manager


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 year


• Location Lagos


• City Ikeja


• Job Field ICT / Computer 
  

Responsibilities

• Keep computer systems running smoothly and ensure users get the maximum benefit from them


• Install and configure computer hardware operating systems and applications


• Monitor and maintain computer systems and networks


• Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems, software or resolve issues


• Troubleshoot system and network problems, diagnosing and solving hardware or software faults


• Replace parts as required


• Provide support, including procedural documentation and relevant reports


• Follow diagrams and written instructions to repair a fault or set up a system


• Support the roll-out of new applications


• Set up new users' accounts and profiles and deal with password issues


• Respond within agreed time limits to call-outs


• Work continuously on a task until completion (or referral to third parties, if appropriate)


• Prioritise and manage many open cases at one time


• Rapidly establish a good working relationship with customers and other professionals, such as software developers


• Test and evaluate new technology

Requirements

• Candidates should possess a Bachelor's Degree with a minimum of 1 year work experience.


• Must have experience deploying Microsoft office 365


• Knowledge of Microsoft sharepoint is not required but an advantage.