• Application Deadline:
• Position: Customer Service Executive



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 2 years



• Location Lagos




• Job Field Customer Care 
  
  

Job Summary

• The Customer Service Executive will be responsible for managing customer interactions, ensuring timely and accurate order processing, and maintaining excellent service standards.


• The role requires close collaboration with the sales team to meet customer expectations and achieve organizational goals.

Key Responsibilities

• Assist customers in creating new orders, tracking deliveries, and making changes to existing orders.


• Work closely with internal team members (Salesmen) to ensure all customer needs are effectively met.


• Prepare and present weekly sales reports comparing actual sales against projected targets.


• Generate quotations and invoices for customer orders in a timely and accurate manner.


• Maintain detailed and accurate records of customer complaints, feedback, and resolutions.


• Build and nurture strong relationships with customers to enhance satisfaction and retention.


• Support the Customer Service Manager in daily operations and administrative tasks as required.

Requirements and Qualifications

• Bachelor’s Degree in any relevant field.


• Minimum of 2 years’ experience in a customer service or client-facing role.


• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).


• Excellent communication and interpersonal skills.


• Strong attention to detail and organizational skills.


• Ability to multitask, prioritize responsibilities, and work effectively in a fast-paced environment.