• Application Deadline:
• Position: Customer Service Representative



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience



• Location Lagos




• Job Field Customer Care 
  
  

Job Summary

• The Customer Service Officer is responsible for managing customer inquiries, resolving complaints, and providing accurate information about the company’s products and services.


• The role focuses on ensuring customer satisfaction, building strong customer relationships, and supporting business growth through excellent service delivery.

Key Responsibilities

• Respond to customer inquiries via phone, email, chat, or in person


• Handle and resolve customer complaints in a timely and professional manner


• Provide accurate information about products, services, pricing, and policies


• Maintain detailed records of customer interactions and transactions


• Follow up with customers to ensure issues are resolved satisfactorily


• Escalate complex issues to the appropriate department when necessary


• Process orders, returns, refunds, or service requests where applicable


• Maintain a positive, helpful, and professional attitude at all times


• Support sales, operations, or logistics teams as required


• Meet customer service performance targets and service standards.

Requirements & Qualifications

• Corpers preferrably


• Excellent verbal and written communication skills


• Strong problem-solving and interpersonal skills


• Ability to work under pressure and handle difficult customers


• Basic computer skills (MS Word, Excel, email, CRM tools)


• Good organizational and time management skills.

Key Skills & Competencies:

• Customer-focused mindset


• Patience and empathy


• Attention to detail


• Teamwork and collaboration


• Conflict resolution


• Time management.