Job Description
Responsible for developing and executing strategies to drive merchant acquisition, engagement, and retention across the Integrated Channels division. This role involves leveraging data-driven insights, optimizing marketing campaigns, and collaborating with cross-functional teams to achieve business growth objectives.
Job Details
Growth Strategy Development & Innovation:
- Develop and implement comprehensive growth strategies to drive merchant acquisition, engagement, and retention.
- Identify and capitalize on new market opportunities to expand the merchant base.
- Manage the relationship with the merchant sales structure to ensure alignment with growth objectives.
- Collaborate with marketing, product, and sales teams to design and execute growth initiatives.
- Stay updated on industry trends, emerging technologies, and best practices in growth marketing.
- Experiment with new growth channels and tactics to drive innovation.
- Propose and test new product ideas and features to enhance merchant engagement.
- Work closely with product, sales, and customer service teams to align growth strategies with business goals.
- Foster strong relationships with key stakeholders to ensure successful implementation of growth initiatives.
- Spearheads strategic partnerships by fostering collaboration with merchant sales, driving cross-functional alignment, and translating partnership opportunities into impactful growth initiatives.
Customer Journey Optimisation:
- Map and optimize the merchant journey to enhance the overall customer experience.
- Implement strategies to improve merchant onboarding, engagement, and retention rates.
- Identify and address pain points in the merchant’s customer journey.
- Onboarding merchants in identified key sectors or industries and enhance the user experience.
Performance Tracking, Campaigns and Insights:
- Monitoring and engaging merchants towards growth goals and identify areas for improvement.
- Plan, execute, and optimize marketing campaigns across multiple channels (digital, social media, email, etc.).
- Test and iterate on different marketing strategies to improve campaign performance and ROI.
- Coordinate with creative and content teams to develop compelling marketing materials.
- Analyse merchant data and market trends to identify growth opportunities and areas for improvement.
- Utilize data analytics tools to track key performance indicators (KPIs) and measure the effectiveness of growth strategies.
- Provide actionable insights and recommendations based on data analysis.
- Prepare and present regular reports on growth performance, market trends, and business activities.
- Track and analyse the effectiveness of growth initiatives and campaigns.
- Provide insights and recommendations to the Head, Integrated Channels based on analysis.
Requirements
Education/ Professional Qualification:
- Bachelor’s degree in Business Administration, Marketing, Data Science, or a related field.
- Relevant professional certifications or a Master’s degree is an added advantage.
Experience:
- Minimum of 4-7 years in growth marketing, digital marketing, or a related role.
- Proven track record of driving merchant acquisition and business growth.
- High proficiency in growth marketing techniques and tools.
Technical Competencies:
- Business Development
- Customer Relationship Management
- Data Analysis
- Financial Analysis
- Product Management
- Research
- Quality Assurance
- Risk Management
- Sales Management
Behavioural Competencies:
- Entrepreneurial Mindset
- Excellence
- Execution
- Energy
- Empathy
- Evolution
- Emotional Intelligence
- Business Acumen
- Decision-Making
- Result Oriented
- Strategic Thinking
- Communication, written & verbal
- Stakeholder Management
- Developing Others
- Analytical Thinking
- Leading Change
- Managing Risk
- Service Orientation