• Application Deadline:
• Position: Payment Operations Officer



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 2 years



• Location Lagos




• Job Field Finance / Accounting / Audit 
  
  

Job Summary:

• We are seeking a Payment Operations Officer to join our Payments Operations team at PayZeep.


• This role is crucial for detecting and preventing fraudulent activities and suspicious transactions within our payment ecosystem.


• The ideal candidate should possess strong analytical and investigative skills.

Responsibilities:

Transaction Monitoring

• Analyse payment transactions and identify unusual or suspicious patterns or behaviours.


• Detect and investigate potential fraud cases and escalate findings as necessary.


• Ensure steady uptime of third-party service providers.


• Take proactive steps to prevent fraudulent activities.


• Ensure strict adherence to industry regulations and PayZeep's operational policies.

Reconcilation and Settlement

• Develop and execute process, standards, guidelines and service level agreements for partnering organizations.


• Attend to customer and merchant disputes and ensure prompt resolution.


• Liaise with banks and aggregators on settlement discrepancies.


• Identifying, negotiating and closing partnerships deals on direct product offerings.


• Liaising with switching companies and card schemes on Settlement issues

Dispute Resolution

• Investigate and analyze customer disputes related to financial transactions, including but not limited to payments, chargebacks, and fraud cases.


• Collaborate with customer support, operations, and compliance teams to gather relevant information and evidence to assess the validity of disputes.

Suspicious Activity Reporting:

• Prepare reports on suspicious transactions and collaborate with relevant departments to


• ensure timely action and compliance with regulatory requirements.

Quality Assurance:

• Participate in quality assurance efforts to test new POS and payment software releases


• Document and report any identified bugs or issues during testing.

Training and Technical Guidance:

• Build strong product expertise


• Ensure that standard operating procedures (SOPs) are up to date and accessible.

Qualifications

• Minimum of 2 years of professional experience in transaction monitoring or fraud detection


• within the Fintech/ Financial Services/Banking industry.


• Clear understanding and appreciation of POS business (PTSP, Acquiring, Co-Acquiring and Agency Banking) and Payment Gateways.


• Profound understanding of transaction routing and processing.


• Proficiency in using fraud detection tools and software.


• Proficient in the use of Microsoft Suite (Excel, PowerPoint, and Word), CRM, and JIRA.


• Exceptional communication skills, both written and verbal.


• Strong interpersonal and collaborative skills


• Excellent time management skills


• A team player, target driven and highly motivated.


• Empathy and patience when dealing with clients.


• Hold a BSc/HND from a reputable tertiary institution


• Certifications that relate to fraud detection tools and software