Job Description
Job Summary
- The Security Control Room Operator is responsible for monitoring and controlling security systems from the control room to ensure the safety of people, property, and assets.
- The role involves continuous surveillance, incident reporting, and prompt coordination with security personnel and emergency services when required.
Key Responsibilities
- Monitor CCTV cameras, access control systems, alarms, and other security equipment in real time.
- Detect, analyze, and report suspicious activities, security breaches, or safety hazards.
- Respond promptly to alarms and emergency situations according to established procedures.
- Maintain accurate logs of incidents, daily activities, and system operations.
- Coordinate with on-site security guards, supervisors, and emergency responders during incidents.
- Control access to restricted areas through electronic access systems.
- Ensure all security equipment is functioning properly and report faults or malfunctions immediately.
- Follow standard operating procedures (SOPs) and security protocols at all times.
- Provide support during investigations by retrieving and preserving CCTV footage.
- Maintain confidentiality of security information and reports.
Qualifications & Requirements
- Minimum of SSCE / OND / HND (depending on organization requirements).
- Proven experience in a security control room or surveillance role is an advantage.
- Basic knowledge of CCTV systems, alarm monitoring, and access control systems.
- Good communication and reporting skills (verbal and written).
- Ability to remain alert, calm, and focused under pressure.
- Willingness to work shifts, including nights, weekends, and public holidays.
- Basic computer literacy.
Skills & Competencies:
- Strong observation and attention to detail
- Quick decision-making and problem-solving skills
- Integrity and professionalism
- Teamwork and coordination
- Time management and multitasking ability
Working Conditions:
- Shift-based work in a control room environment
- Prolonged periods of monitoring screens
- May require handling emergency or high-pressure situations
- Mon - Sat.