• Application Deadline:
• Position: Call Center Manager (Head)



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 5 - 8 years



• Location Lagos




• Job Field Customer Care 
  
  

Job Summary

• We are seeking an experienced Call Center Manager (Head) to lead call center operations in Ikeja, Lagos, with clear ownership of Retention, Churn Reduction, and Win-back KPIs.


• The role focuses on improving customer loyalty, operational efficiency, and overall performance.

Key Responsibilities

• Lead end-to-end call center operations


•  Own and deliver retention, churn reduction, and win-back KPIsDevelop and execute customer retention strategies


• Monitor performance metrics and drive improvements


• Manage, coach, and motivate team leads and agents


• Ensure service quality and customer satisfaction

Requirements

• 5–8 years’ experience in call center/customer operations, with leadership exposure


• Proven experience managing retention and churn KPIs


• Strong leadership, analytical, and communication skills


• Telecom or high-volume service experience is an advantage.