• Application Deadline:
• Position: Guest Relations Officer



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience



• Location Lagos




• Job Field Sales / Marketing / Retail / Business Development 
  
  

Description

• Serve as the primary point of contact forguests from booking to checkout, delivering high-level service that fosters satisfaction, loyalty, and a positive brand reputation.


• Coordinate across departments to ensure seamless experiences, resolve issues, and personalize stays.

Core Responsibilities

Guest Engagement & Experience:

• Provide a warm welcome and professional first impression.


• Manage check-in/check-out, answer inquiries, and offer local recommendations.


• Coordinate personalized services for VIPs and special occasions.

Service Coordination & Issue Resolution:

• Liaise with housekeeping, maintenance, and other teams to fulfilguestneeds.


• Address complaints promptly and ensure effective service recovery.

Communication & Administration:

• Maintainguestrecords and preferences to support tailored experiences.


• Trackguestreviews and relay feedback to management.


• Deploy gate codes and manageguestcommunications.


• Prepare weekly meetings and support the Property Manager.

Promotion & Business Insight:

• Actively promote hotel amenities and services.


• Gather business metrics and monitor performance targets.