• Application Deadline:
• Position: Healthcare Customer Service Manager



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience



• Location Abuja




• Job Field Customer Care 
  
  

Role Description

• This is a full-time, on-site role based in Abuja for a Healthcare Customer Service Manager.


• The role involves overseeing daily customer service operations, managing a team to ensure outstanding customer satisfaction, and implementing best practices to enhance service quality.


• The manager will also handle client interactions, address concerns, and develop strategies to improve customer relations and service efficiency within the organization.

Qualifications

• Demonstrated expertise in Customer Satisfaction, Customer Service Management, and Customer Support


• Strong Analytical Skills for problem-solving and service improvement


• Exceptional Communication skills, both written and verbal, for effective client and team interactions


• Proven ability to lead and motivate a team, with a focus on customer-centric results


• Proficiency in using customer service software and tools is an added advantage


• Bachelor's degree in Healthcare Management, Business Administration, or a related field


• Experience in the healthcare industry or diagnostic services is a plus